Delivery & Returns
- OUR STANDARD AND FREE POSTAGE RATES ARE NOT TRACKED - PLEASE NOTE
- Royal Mail is experiencing delays in some areas due to Covid-19 - Standard/Free postage can take longer than normal. Please note we cannot guarantee normal postage times. If your order is urgent please select First Class or Courier delivery.
- Standard UK delivery: FREE on all UK orders of £45 and above. Will reach you within 3-5 working days of your order.
- Second class UK delivery: £3.95 p&p for one Cuddledry apron towel - sent second class Royal Mail post to reach you within 3-5 working days of your order.
- First class UK delivery: £4.95 p&p for one Cuddledry apron towel – sent first class Royal Mail post to reach with within 1-2 working days of your order.
- Next day UK DPD Courier delivery: £10.95 (orders must be placed before midday please - please read paragraph below re Highlands & Islands and Northern Ireland)*
For next day Express Delivery, orders must be placed before midday and will be delivered on the next working day. For next day delivery on orders placed during the weekend or after midday on Friday, items will be delivered on the following Tuesday. Please note that a signature will be required upon receipt, so it is important you supply a delivery address where someone can sign for your parcel within office hours.
Please note that ALL orders with personalisation will take 2 days longer.
Personalised items are not accepted for returns.
*Delivery to the Scottish Highlands and Islands and Northern Ireland may take slightly longer, and Express Delivery cannot be guaranteed next day.
Overseas delivery options
PLEASE NOTE WE DO NOT CURRENTLY SHIP TO EUROPE
We ship to all other areas
- A variable delivery charge will apply, according to the country of destination and total weight of your delivery.
- When you proceed to the order/payment pages on our site our system will calculate the price for you based on your specific order, before you are asked to checkout.
- We offer rates via Royal Mail International, Royal Mail International Signed For, DPD and DHL depending on your location.
Please allow up to 30 days for international delivery when selecting Royal Mail International services.
Choice of delivery address
You can choose to receive your delivery at home, or at work, or you can send it as a gift to the lucky recipient’s address!
Gift message and Gift Wrap
You can add gift wrap and a personal gift message to be sent with your order when you reach the checkout pages. Your gift message will be handwritten for you on a gift tag attached with ribbon.
Returns & Exchanges
Our quality control checks are second to none, so we are very sorry if your product is not perfect or not what you wanted.
If you wish to return your product for any reason, please ensure the product and packaging is returned in resellable condition (unless it is faulty).
Personalised items cannot be returned.
Please return your item to Cuddledry Returns, c/o BKS Logistics, Unit 2, Shires Road, Brackley, NN13 7EZ, with a brief note as to the reason, and your contact details. Please tell us if the product is faulty or not, and whether you seek a refund, or replacement. Thank you so much.